Privacy Policy
Last updated: January 2025
This Privacy Policy describes how napixel ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website and use our services. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and Hungarian data protection laws.
1. Data Controller
The data controller for your personal information is:
napixel Limited
Address: Budapest, Hungary
Email: [email protected]
Phone: +36 (1) 234-5678
We are responsible for ensuring that your personal data is processed lawfully, fairly, and transparently in accordance with applicable data protection laws.
2. Information We Collect
2.1 Personal Information You Provide
When you place an order or contact us, we may collect:
- Name and surname
- Phone number
- Email address
- Delivery address
- Order details and preferences
- Communication records and customer support interactions
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referral source and exit pages
- Cookie and tracking data (subject to your consent)
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contractual Necessity
Processing necessary to fulfill your order, provide customer support, and deliver our products.
Legitimate Interest
Improving our services, fraud prevention, and internal business operations.
Your Consent
Marketing communications and optional data processing activities (you can withdraw consent anytime).
Legal Compliance
Meeting regulatory requirements and handling legal requests.
4. How We Use Your Information
We use your personal information for the following purposes:
Order Processing
- Process and fulfill your orders
- Arrange delivery and shipping
- Send order confirmations and updates
- Handle returns and refunds
Customer Service
- Respond to your inquiries
- Provide technical support
- Resolve complaints and disputes
- Improve our services
Legal and Security
- Prevent fraud and abuse
- Comply with legal obligations
- Protect our rights and interests
- Maintain records as required by law
Marketing (with consent)
- Send promotional offers
- Share product updates
- Conduct market research
- Personalize your experience
5. Your Privacy Rights
Under GDPR and Hungarian data protection law, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct any inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restriction
Limit how we process your personal data in specific situations.
Right to Portability
Receive your data in a machine-readable format.
Right to Object
Object to processing based on legitimate interests or for marketing.
To exercise your rights: Contact us at [email protected] or +36 (1) 234-5678. We will respond within 30 days.
Privacy-Related Inquiries
Have questions about our privacy practices or want to exercise your rights? Contact us using the form below.